Return & Refund Policy

At HearAidShop, we strive to ensure that every order reaches you in perfect condition. If you are not completely satisfied with your purchase, we're here to help.

Returns

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.

• Be returned with all original packaging, accessories, manuals, and tags (if applicable).

• Be accompanied by the original invoice or proof of purchase.

• Not show any signs of misuse, physical damage, or tampering.

To initiate a return, please contact us at store@hearaidshop.in with your order number and the reason for the return.

Returns should be sent only after receiving confirmation from our support team.

Return Shipping

If the return is approved due to a defective, damaged, incorrect, or incomplete product delivered by us, HearAidShop will arrange the return or reimburse the reasonable return shipping cost.

For returns due to a change of mind or incorrect ordering by the customer, the customer is responsible for the return shipping charges.

Damaged, Defective or Wrong Product

Please inspect your order immediately upon delivery.

If you receive:

• A damaged product

• A defective product

• The wrong item

• An incomplete order

Please notify us within 48 hours of delivery by emailing store@hearaidshop.in along with:

• Order Number

• Photographs of the product

• Images of the package (if damaged)

• A brief description of the issue

Our team will review the request and provide a suitable resolution as quickly as possible.

Non-Returnable Items

The following items are not eligible for return or refund:

• Hearing aid batteries

• Products damaged due to improper handling or misuse.

• Products with missing original packaging or accessories.

• Products showing signs of use or installation.

• Customized or special-order products.

• Gift cards.

• Clearance, promotional, or sale items (unless received damaged or defective).

Exchanges

We currently do not offer direct product exchanges.

If you require a different product, please return the eligible item (if applicable). Once your return is approved and processed, you may place a new order.

Refunds

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.

• Refunds are generally completed within 7-10 business days, depending on your bank or payment provider.

• Shipping charges (if any) are non-refundable unless the return is due to our error.

If you have not received your refund within 15 business days after approval, please contact us at store@hearaidshop.in.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return only if the product is eligible under this Return & Refund Policy.

Contact Us

For any questions regarding returns, refunds, or cancellations, please contact us:

Email: store@hearaidshop.in

We are committed to providing prompt assistance and ensuring a smooth shopping experience.